4.8.1 The Company provides "411" information service. By the calling party dialing the digits "411", the calling party is connected to a directory assistance platform for obtaining national and local numbers. For purposes of applying the charges set forth below, each request will be charged. Any of the following situations constitutes a single request:

• Any "no" number associated with the listing or other similar response indicating the number is not available.
• Any suggestion of a way in which the number may be listed when the original listing cannot be located.
• Each listing requested per customer call.
• A response that the number cannot be given out in public.
• A maximum of two requests for telephone number maybe made on each call to the 411 service.

4.8.2 The rates for 411 service are set forth in Section 6.7.

4.8.3 Handicapped Exemption - Handicapped Customers who qualify for an exemption from 411 Service charges due to visual or other physical disabilities will be required to submit a written letter of verification to the Company. Each 411 Service billed call will appear on the subsequent month's bill as a credit.

4.9.1 Any time the calling party has used the 411 service and obtained a number, the Customer may be connected to that number directly without having to disconnect from the directory assistance platform and dial the number. This service is known as "411 Connect Service." The charge to the Customer is $0.25 per minute of the call. Each partial minute of the call is rounded up to the next minute for billing and rating purposes. The call is measured from the time the calling party requests that the call be connected until the call is terminated by the calling party.

4.9.2 This service is not available for local calls and local calls will not be connected.

4.9.3 This service will be available beginning July 19, 2004.

4.9.4 The rates for 411 Connect Service are set forth in section 6.8.